Utility News and Projects
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The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
Utility Department Frequently Asked Questions
If you have an unusually high bill, please contact the City of Sanford Utilities at 407.688.5100 or email at utilitycustomerservice@sanfordfl.gov and request a Re-Read work order right away. The customer is still responsible in making a payment until the matter is resolved.
The City of Sanford replaced our previous AMR drive by meter system to AMI Advanced Metering Infrastructure system in 2024. The City gets reads by satellite each month utilizing Advanced Metering Infrastructure (AMI) Technology. The City is no longer using drive by method to get meter reads by driving at a slow pace while the reading equipment automatically collects the meter readings. With AMI, the reader does not have to read the meters in any route order or physically visit the meter to read them. Advanced Metering Infrastructure (AMI) is an integrated system of water meters, communications networks, and data management systems that enables the City to provide enhanced customer service for its utility customers. Advanced metering technology will allow the City to read water meters remotely and collect water usage data daily from the office! Each meter is read between 28 and 35 days in the customer’s billing cycle. AMI meters will operate with the latest technology currently available to provide more precise consumption data, ensure accurate readings and enable billing through antenna and satellite systems. For more information call Utility Customer Service at 407.688.5100.
Please call Customer Service at 407.688.5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for Public Street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program. For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.
