Accessibility

Updated January 10, 2019

The City of Sanford is committed to ensuring that all visitors and residents, including those with disabilities, are able to access and use all of our programs, services, and activities. We recognize that visitors and residents are using our website to quickly and conveniently access information and services. 

Our website offers a wide range of information and services, and we recognize that for persons with disabilities, some material on our site may pose challenges. We are interested in hearing from persons with disabilities – we want to know about your experiences, and want to address the challenges you identify.

What to Do If You Encounter A Problem Using Our Website: 

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within one (1) business day.

Email:      ADA@sanfordfl.gov
Direct      Phone Number: 407.688.5006
Mail to:    Attn: ADA Coordinator, City of Sanford, P.O. Box 1788, Sanford, Florida, 32772-1788

To help us resolve the issue, please provide the following information:
    Your name
    Your phone number
    Your email address
    The date and time you encountered a problem using our website
    The web page/web address on which the problem occurred
    What occurred/what were you unable to do
    Any error messages you received

We strive to ensure that our website will comply with WCAG 2.0 AA recommendations, but recognize that alternatives to using the website should be available in the event that a person with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative method to quickly obtain the information you are seeking.

Ongoing Website Accessibility Efforts:

We are in the process of working with ADA accessibility experts to assess our website’s accessibility, and will be undertaking efforts to identify and address areas needing improvement. We will be establishing a schedule for enhancing accessible features of the website, and welcome your comments and insights. Please contact our ADA Coordinator at ADA@sanfordfl.gov or 407.688.5006.

Ongoing ADA Compliance Efforts:

The City has designated an ADA Coordinator, published an ADA Grievance Procedure, and designated a Web Accessibility Response Team to address website accessibility concerns.

We are in the process of completing a comprehensive review of our policies and practices for ADA compliance, and working to enhance our services to the disability community. We have also developed and published an ADA Grievance Procedure by which the city can be informed of and respond to any ADA concerns.

We are in the process of assessing our website’s accessibility, with the assistance of experts in web accessibility using WCAG recommendations. We will be engaging in efforts to identify and correct issues, and developing a schedule for this effort.

For Persons with Hearing Loss or Vision Loss – Policy and Time Frame for Responses to Requests for Accommodations

 Partial meeting transcripts of audio: three to five (3-5) business day turnaround

 Meeting audio file: three to five (3-5) business day turnaround

Requests for printed material in alternative formats, sign language interpreters, and Communication Access Realtime Translation (C.A.R.T.) services:

Requests should be made to the ADA Coordinator no later than two (2) business days before the event.

The City of Sanford is committed to ensuring that all visitors and residents with disabilities are able to access and use our programs, services, and activities. Our website offers a wide range of information and services. We are interested in hearing from persons with disabilities, we want to know about your experiences, and want to address the challenges you identify. Please contact ADA@sanfordfl.gov or 407-688-5006 to provide input or to request information be provided to you in an alternative format.

We welcome you to our website and we look forward to assisting you with any concerns.