Website Accessibility Statement
Updated January 10, 2019
The City of Sanford is committed to accessibility and ensuring that all visitors and residents, including individuals with disabilities, have equal access to our programs, services, and activities. We understand that our website serves as a vital resource for quickly and conveniently accessing information and services.
If you encounter any difficulties accessing information or services, or if you have suggestions for improvements, then please reach out to us. Your experiences and insights are invaluable in helping us address these challenges and fulfill our commitment to accessibility.
What to Do If You Encounter A Problem Using Our Website:
Concerns should be brought to the attention of our ADA Coordinator. Please allow 1 business day day for response.
Email: ADA@sanfordfl.gov
Direct Phone Number: 407.688.5006
Mail to: Attn: ADA Coordinator, City of Sanford, P.O. Box 1788, Sanford, Florida, 32772-1788
To help us resolve the issue, please provide the following information:
Name
Phone Number
Your email address
The date and time you encountered a problem using our website
The web page/web address on which the problem occurred
What occurred/what were you unable to do
Any error messages you received
The goal is to ensure that our website will comply with WCAG 2.0 AA recommendations, but recognize that alternatives to using the website should be available in the event that a person with a disability encounters a problem. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative method to quickly obtain the information you are seeking.
Ongoing Website Accessibility Efforts:
The City is in the process of working with ADA accessibility experts to assess our website’s accessibility, and will be undertaking efforts to identify and address areas needing improvement. We will be establishing a schedule for enhancing accessible features of the website, and welcome your comments and insights. Please contact our ADA Coordinator at ADA@sanfordfl.gov or 407.688.5006.
Ongoing ADA Compliance Efforts:
The ADA Coordinator, published an ADA Grievance Procedure, and designated a Web Accessibility Response Team to address website accessibility concerns.
Accessibility For Persons with Hearing Loss or Vision Loss – Policy and Time Frame for Responses to Requests for Accommodations
Partial meeting transcripts of audio: three to five (3-5) business day turnaround
Meeting audio file: three to five (3-5) business day turnaround
Accessibility Printed Material in Alternative Formats, Sign Language Interpreters, and Communication Access Realtime Translation (C.A.R.T.) Services:
Requests should be made to the ADA Coordinator no later than two (2) business days before the event.
Please contact ADA@sanfordfl.gov or 407-688-5006 to provide input or to request information be provided to you in an alternative format. Return to Home Page
