Possible answer(s) to your issue:
- What to do if you experience a high water bill?
If you have an unusually high bill, please contact the City of Sanford Utilities at 407.688.5100 or email at email@example.com to request a meter re-read work order. The customer is still responsible in making a payment until the matter is resolved.
- What programs does the City of Sanford have if you need assistance with your utility bill?
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at: A Good Neighbor Utility Fund. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
- Water Quality issue?
Please call Customer Service at 407.688.5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.