Welcome to the City of Sanford

E-Services for Utility Billing

E-Gov Services allow you to inquire on and/or pay your Utility bill on-line.
You may also opt to have your City of Sanford Utility Billing Statement sent to your e-mail rather than thru the postal service.

Please Note: If you have more than one account, you will need to register each account individually for on-line access and/or e-Billing.

On-line Access to Your Account

First time user?
What you need:

an e-mail address
your most recent City of Sanford Utility Billing Statement
Instructions: How to sign up for On-line Access
Sign Up Here

Already registered?
What you need:

your account number
the PIN you created as a first time user
Pay Your Bill Here

Getting Your Statement via E-mail (e-Billing)

What you need:

an e-mail address
your most recent City of Sanford Utility Billing Statement
Sign Up Here

System Backups

Regularly scheduled system backups preclude e-Gov services from being available between the hours of 12:30 AM and 4:00 AM daily. Other periodic unscheduled outages will occur for system maintenance. We will make every attempt to notify the public of system unavailability.

Spam Filters

Many e-mail accounts with spam filters turned on are detecting the auto-reply for PIN verification as "suspected spam".

If you do not receive an auot-reply e-mail from the City of Sanford within a reasonable time (no more than 30 minutes), please call 407.688.5032 for assistance in completing your registration.

AVS Errors

When attempting to make a payment for your Utility Bill, if you receive a message indicating that your transaction has been denied due to an AVS error, this indicates that there is an address mismatch between the address you entered for your card and the billing address on file for that card.

To minimize the possibility of and AVS error, be certain that you enter the correct billing address for your card. If your card is billed to a P.O. Box, you must only enter the box number in the street number field. Please be advised that when an AVS error occurs the City of Sanford has not received your payment and the amount of your attempted payment will be encumbered in your account and those funds will not be available to you until your bank removes them from pending status which could take several days.

Technical Difficulties

If you experience difficulties in communication, please contact the City of Sanford Information Technologies at 407.688.5032.